We want you to have a fulfilling shopping experience. To assist you, we have set out our returns policy below.

If you need support, you can send an e-mail to the address provided in the manual or the packaging.

Satisfaction Guarantee

We want you to love your new furniture. If you find it doesn’t fit (or doesn’t match) or you have simply changed your mind, just let us know and we will do what we can to assist.

We will happily exchange your products for products of equivalent value or provide you with a full refund if you change your mind:

• within 30 days of the date of your order (for most orders); and
• within 48 hours for Custom Made Products, mattresses, special orders and blinds (Special Orders) 

There are no refunds or returns for change of mind after the applicable cooling off period above. Of course, our Quality Guarantee will continue to apply.

And please remember, refunds or returns are only available where the product is returned undamaged, in its original condition and packaging, complete with instruction manuals, assembly instructions and accessories. You are also responsible for all transportation costs (although we will do what we can to minimise them).

Proof of purchase

You must show us reasonable proof of purchase and may be required to present Photo ID when requesting a refund, exchange or repair to a product that you have purchased from us. Proof of purchase includes:

• The invoice.
• Receipt or Delivery Note for online purchases. Unfortunately.
• Finance documentation.

Whilst we will make every effort to locate transaction receipts through our system if you have lost or misplaced your invoice, we will only accept a bank or credit card statement if the amount on that statement directly corresponds to the amount for which the product in question was purchased. Multiple item purchases in one transaction will limit our ability to establish proof of purchase.

Refunds & returns for unsafe, defective or damaged goods or goods which don’t match description

Your entitlement to a refund, repair or replacement for unsafe, defective or damaged goods is outlined in our Quality Guarantee. All faults or defects should be reported to us within 7 days of the defect or fault appearing to avoid any further damage. You may lose the benefit of the Quality Guarantee unless you abide by its terms.

We will also accept product returns where you can provide proof of purchase and:

• the product is not fit for its intended purpose, or
• the product does not match the sample or our description.

Refunds generally are only paid to the customer whose personal details are noted on the invoice. Refunds will be processed using the original payment method. If you purchased using a credit card, any refund will be processed to that card. Please note that processing times for refunds to credit/debit cards are outside of our control. Paypal refunds will processed to the card or account used for the original purchase. Paypal refunds will generally be processed within 24 hours.

Our Goods are designed and constructed to be used for domestic purposes or in commercial or controlled environments (like offices). See our Terms and Conditions for more details.

Shipping returns

To return your product, you must email us to give you the nearest return address based on your location

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

If you need help or want to complain, please send an e-mail to the address provided in the manual or the packaging.